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Frequently Asked Questions
Frequently Asked Questions
Get help. Find answers.
Selling: Getting started
Why do I have to sell my 3D models at CGTrader.com?
How can I start selling my models?
Can I start selling my 3D models if I do not have a PayPal or Skrill account?
How much does it cost to start sales at CGTrader?
What is the personal information I have to disclose to CGTrader in order to begin sales?
Is exclusivity required at your marketplace?
What does Authorized Seller status mean?
What are the requirements to become an Authorized Seller?
Selling: Uploading models
What is the most important, while uploading a 3D model?
What are the best pricing strategies?
How should I prepare a scene for publishing?
Where can I upload scene textures?
Is any maximum number of polygons I can use?
What format and size is appropriate for a preview image to be uploaded?
Selling: Getting paid
How does your payment system work?
Do you provide any statistics of my particular model or whole store views?
What models are in demand for the most?
Buying: General questions
Why should I buy 3D models at CGTrader.com?
Are these models real, physical items?
Do you have free 3D models?
Do you have rigged 3D models?
Do you have print-ready 3D models?
Do you have animated 3D models?
Do you have game-ready models?
Buying: Finding models
Can I get in touch with the author of the model?
I want to buy a 3D model, but I have some questions. Who can answer them?
What formats the model is available in?
Is the 3D model designed based on real-life object dimensions?
Can the author modify the model based on my needs?
I cannot find a model I need. What can I do?
I need a lot of models. How can I find and buy them easier?
Buying: Placing orders and paying for models
What payments methods can I use for purchasing?
The price is too high for me. Can I offer lower price?
I am purchasing a model for a company. When and where do I specify company details?
Buying: After Purchase
How do I download a purchased 3D model?
Does CGTrader guarantee refund/money back service?
How can I get an invoice?
I have bought a 3D model that meets my expectations. How can I rate it?
I have bought a 3D model but I am not satisfied with it. What are my options?
My payment is "pending". What does that mean?
What do I exactly get after the purchase?
What is special about CGTrader community?
What is the average price of models published on CGTrader website?
How many free and paid 3D models comprise CGTrader digital library at the moment?
What does a specification “print-ready” mean?
What I need to do if I can not Sign-up or Sign-in to your website?
How can I change my profile picture?
Where can I find the information about licences CGTrader uses to justify trading?
If I need a particular 3D model to be changed, imported to another format or fixed, could I expect this service from CGTrader?
I need an exact 3D model, but there is none in CGTrader digital library. What are the possibilities to get one done by CGTrader or other 3D designers?
I have some ideas, how a marketplace could be improved in the future. How can I share them?
How can I close my account?
Community: Reputation system
Why is it important to build your reputation?
What reputation points are being given for?
Where can I use my reputation points?
What the bonus points are given for in Weekly Challenge?
I have just seen illegal content on your website. What should I do?
What is the difference between Royalty Free and Editorial licenses?
Do I get exclusive rights to use the 3D model when purchasing it on CGTrader?
What should I do if I want to get exclusive rights for the product?
CGTrader Loyalty Discounts
What type of credits are there?
What is Credit Earn Rate?
How can I get permanent CGTrader Credits and Bonus Credits?
How can I spend CGTrader Credits?
Does the total amount of money I spend on CGTrader matter?
What happens to credits I have not used with my new order?
Can I use CGTrader Credits for Jobs or assets with negotiated prices?