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Thank you, I have already sent an email, :)
Changing my email on this CG Trader Forum
Discussion started by agmlabs
Hello guys, I have a quick question, hope I can solve this as I do not want to open a new account here.
I have no longer access to the email I used when I opened this account at CG Trader. However when I go to my profile to update the email, then it says:
OK WE WILL SEND YOU A CONFIRMATION LINK TO YOUR FORMER EMAIL FIRST...!!!! what? So how can I setup a new email without having access to the older one? It really does not make sense at all. How do I contact an Administrator? Or should I open a new account?
Thanks in advance,
Answers
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Yes you probably right, it would be better to open a new account then. Gmail sometimes get blocked if for some reason you do not receive the confirmation code in your phone, anyway, no big deal, I can still use this account the problem is that I do not get the notifications. Or better to close it then open a new one. Lets see what customer support tells me to do,
Thanks !
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Old thread but still very relevant since no changes have been made. I have the same problem as I need to change both e-mail (old abandoned yahoo.com e-mail) and password (compromised by another site).
Wouldn't it have just been better to offer app-based 2FA auth as a means of proving our identity? Now I can't change pass or e-mail and am too lazy to contact support about it. I no longer have any business with this site and was trying to change password out of courtesy so someone else doesn't log in and commit some malicious act.
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