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Frequently asked questions
Get help. Find answers.
Seller: How to Start Trading My Models at CGTrader.com?
Why do I have to sell my 3D models at CGTrader.com?
How can I start selling my models?
Can I start selling my 3D models if I do not have a PayPal or Skrill account?
How much does it cost to start sales at CGTrader?
What is the personal information I have to disclose to CGTrader in order to begin sales?
Is exclusivity required at your marketplace?
What does Authorized Seller status mean?
What are the requirements to become an Authorized Seller?
How To Write A Catching Product Description?
What Do I Have To Know Before Uploading My 3D Model?
What is the most important, while uploading a 3D model?
What are the best pricing strategies?
How should I prepare a scene for publishing?
Where can I upload scene textures?
Is any maximum number of polygons I can use?
What format and size is appropriate for a preview image to be uploaded?
How Do I Get Paid: Payment System
How does your payment system works?
How much money am I paid once my model is sold?
Do you provide any statistics of my particular model or whole store views?
What models are in demand for the most?
Buyer: What Is Special About CGTrader Marketplace?
Why do I have to buy 3D models at CGTrader.com?
Are these models real, physical items?
Do you have free 3D models?
Do you have game-ready 3D models?
Do you have rigged 3D models?
Do you have print-ready 3D models?
Do you have animated 3D models?
I have just seen illegal content authors on your website. What have I do?
How Can I Find A Required 3D Model?
What is the fastest way to find a required 3D model?
Can I get in touch with the author of the model?
I want to buy a 3D model, but I have some particular questions. Who can answer them?
What formats are available for the model?
Is my required model based on real-life, actual dimensions?
Can the author modify the model specially for me?
I cannot find a model I need. What can I do?
How Can I Purchase A 3D Model?
How can I pay for the models?
Why some 3D models have a discount?
What is the Make offer feature?
After Purchase Questions
How do I download a purchased 3D model?
Does CGtrader guarantees refund (or money back?) service?
How can I get a receipt or invoice?
Does any support service for the purchased 3D models exist?
I have bought a 3D model that meets my expectations. How can I rate it?
I have bought a 3D model but I am not satisfied with it. What are my options?
Community: Why Must I Belong To?
What is special about CGTrader community?
What is the average price of models published on CGTrader website?
How many free and paid 3D models comprise CGTrader digital library at the moment?
What does a specification “print-ready” mean?
What I need to do if I can not Sign-up or Sign-in to your website?
How can I change my profile picture?
Where can I find the information about licences CGTrader uses to justify trading?
If I need a particular 3D model to be changed, imported to another format or fixed, could I expect this service from CGTrader?
I need an exact 3D model, but there is none in CGTrader digital library. What are the possibilities to get one done by CGTrader or other 3D designers?
I have some ideas, how a marketplace could be improved in the future. How can I share them?
How can I close my account?
Reputation System: How Does It Work?
Why is it important to build your reputation?
What reputation points are being given for?
Where can I use my reputation points?
Weekly Challenge: Why Do I Have To Take A Part?
What is Weekly Challenge?
What are the rules and terms of a Weekly Challenge?
What the bonus points are given for in Weekly Challenge?
If I win Weekly Challenge, how will I get my prize?
If you win Weekly Challenge, can you delete your uploaded 3D models?
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