ive bought a 3d model but no confirmation email and not in purchased

Discussion started by dosmanx2

ive bought a 3d model for ''modilo'' but its never came trough even tho money has been withdrawn and support wont answer please help i dont know what to do its not in my purchased and i got no email

please tell me how to get into contact with them

(update i have found the origional creator on myminifactory i have been scammed how do i get a refund)

Answers

Posted 14 days ago
2

Give support some time (a couple of days) to answer your question. They will figure it out.

dosmanx2 wrote
Thanks I’ll wait a bit
TazMan2000 wrote
TazMan2000
CGTrader has had similar problems in the past. The original artist may not be at fault as it seems, from your description, an issue with CGT's system. But check your credit card again to see if there are any changes, like a chargeback. There have been some instances where the credit card company deemed the purchase as suspicious and put a stop payment. Also, CGT may have something in place that deters people who use stolen credit cards to make purchases, so that may have activated inadvertently. Just to make sure, you did contact support@cgtrader.com , right?

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