Customer Success Specialist (internship, unpaid)

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CGTrader is the world’s leading provider of 3D content. More than 500,000 customers globally, including more than 150 Fortune 500 enterprises, trust CGTrader to source and manage three-dimensional content. We have two core product lines: CGTrader Stock Marketplace which unites over 5M professional 3D designers, and CGTrader Modelry, our end-to-end 3D product visualization platform, that empowers global e-commerce leaders to generate amazing product visuals and AR experiences using 3D models.

Currently, we are looking for a Customer Success Intern who will join our growing team to assist with everyday moderation processes. This is an exciting opportunity to be part of a quickly growing company and impact the development of the whole 3D ecosystem.

The 360 View of Your Challenge: 

  • Assist in moderating user-generated content on our platform to ensure compliance with our community guidelines
  • Conduct quality assurance checks to ensure our products and services meet our client’s expectations
  • Monitor and report on potentially fraudulent activities on our platform
  • Work closely with the Customer Success team to address customer issues and concerns
  • Continuously identify areas for improvement and recommend solutions to enhance our customers' experience

You’ll fit right in if you have...

  • At least 30 hours/week (min. 3 months)
  • Have a good command of English
  • You have a keen interest in 3D modeling and computer graphics
  • Have a positive attitude, attention to detail, and not afraid to take an initiative
  • Excellent communication skills, both written and verbal
  • Ability to work in a fast-paced environment and adapt quickly to changing priorities
  • Strong problem-solving skills and ability to think creatively

What is on offer:

It is a truly exciting time for CGTrader, with the whole industry on the cusp of a massive breakthrough - a very exciting time to join and become a part of CGTrader’s continued success! You will have an opportunity to really make your mark on the company and work in a fast-paced, data-driven environment, alongside some of the best professionals in the industry.