Customer Success Specialist

CGTrader is going through a period of rapid growth and expansion, and we are looking for a capable Customer Success Specialist to join the team to ensure continued excellence in solving any issues that our user face. You would be joining a hustling and bustling company at a moment when growth is really picking up, and situations develop quickly. You would be the point of communication for our users, ensuring that queries are resolved in a timely, professional manner.

Responsibilities

• Be the hero of the day for our clients while educating and supporting them on how to utilize our platform in the best possible way
• Be the mediator in challenging situations between our clients
• Contribute to the financial growth of the company by upselling and helping our customers to succeed
• Contribute to the constant platform and UI/UX improvements
• Improve and moderate the fascinating base of our models from fraud, thefts or violence
• Take care of our support tickets

Who you are

• You are a people person, who likes to communicate and solve problems
• You are fluent in business English
• You enjoy being a part of a team and teamwork
• You have an eye for details and love to put the dots on “i”
• You are solution oriented and are not afraid to make decisions
• You can multitask and handle a diverse environment
• You already have experience in working with clients
• You might have already worked in e-commerce and understand the fast-paced nature of the business
• You have interest in 3D and computer graphics and are eager to dig into technical details of that (having prior knowledge is a huge plus, but not necessary)
• You are a recent university/college graduate eager to kick-start you work career, or a motivated last year student looking for opportunities with flexible working hours.

What we offer

• Gross salary starting at 1500 EUR/month
• Private Health Insurance
• Professional Development Budget
• Support towards constant learning and professional development
• Chance to quickly develop professionally and learn from experienced colleagues
• Opportunity to be a part of a dynamic and fast paced startup business
• Opportunity to deepen your knowledge in e-commerce
• Opportunity to learn about 3D and computer graphics from the experts
• Great atmosphere and inspiring colleagues
• Possibility to work with clients from around the world including top companies like Microsoft, Autodesk, Adobe and others
• An always expanding career and development opportunities in a fast-paced start-up
• Work in THE tech-hub of Vilnius - Vilnius Tech Park, and a park (literally) just outside the office
• Regular small and big team-building activities
• Animal friendly office space :)

Sounds like this new challenge is made for you? Apply now!