Refused message when try to make a purchase

Discussion started by guaiamustudio

Hi Everyone, Guaiamu here.

I'm trying to buy models since yesterday, but when i try to pay, it only shows a "Refused" message on the top, even if i try with paypal.

It's strange because i always made purchases on the website with this same account with no problems. I even get in touch with my credit card companies but they don't even received any transaction, i even tried another credit card and no sucess. There's anyone else having this problem?

I'm very worried because i will lose the promotions :(

Answers

Posted 29 days ago
1

Have you try to contact support?

guaiamustudio wrote
guaiamustudio
Hi salexniks2, yes, i sent a message yesterday but still no response :(
Posted 29 days ago
1

im having the same issue

guaiamustudio wrote
guaiamustudio
Hi dcarvajal066, thanks for your answer! I thought it was only me, let's hope they fix the problem soon ^^
Posted 28 days ago
0

I don't think you should be worried about the promotion.
I'm sure those sellers who participate in whole site discounts will gladly accept if you make them and offer via the [Offer price] interface.
No matter if there is currently a sale or not.

guaiamustudio wrote
guaiamustudio
Hi trimitek! Thanks for the answer! They fixed the problem now, so i can buy it :)
Posted 28 days ago
1

Hi guys, the support answered me and i made the purchase right now ^^ Thanks for all the help so far!

Posted 3 days ago
1

Guaiamu may I ask you how they helped you resolve this? I am having the same issue currently. Thank you.

guaiamustudio wrote
guaiamustudio
Hi friend! Oh, i sent an email to them: " support@cgtrader.com " they fixed very quickly ^^
Posted 1 day ago
0

Guaiamu thank you very much, you just helped me realize I emailed "info@cgtrader.com" instead of the support email, no wonder why they haven't gotten back to me haha. Thank you again for your help I'm going to email them right now.

Your answer

In order to post an answer, you need to sign in.

Help