Does CGTrader guarantee refund/money back service?
Buying: After Purchase
Digital files, especially of the 3D complexity and sources from community, can be corrupt for a number of reasons, and the refunds are issued evaluating each and every case separately. Generally, CGTrader guarantees refund only for products with serious defects, for models not matching description, with missing files, etc.
For more information please read our Refund Policy or contact support team via firstname.lastname@example.org