My payment is "pending". What does that mean?

Buying: After Purchase

If your payment has pending status, that means that order has to be reviewed manually by CGTrader support staff. A review takes up to 15 minutes (note: you might experience some delay between 00:00-06:00 UTC).

Please check back your payment status by refreshing your order page:

  • If payment has been approved, download links will appear.
  • If payment has been declined, please contact CGTrader support for more information.

Note: declined payments is considered to be voided. Some banks don't recognize void requests immediately, so you might still see the pending charge. If this happens, please call your bank; the bank should be able to see the void request and update your bank statement accordingly.