We take product quality related issues very seriously and are always determined in resolving them to satisfy customer expectations. If you found serious defects, missing textures or files, misinterpretation in description or preview images or are otherwise unhappy with purchased product, please contact us at firstname.lastname@example.org.
To be eligible for a refund, request must be submitted within 7 days after the purchase.
Note that on CGTrader, customers purchase products directly from artists, and CGTrader guarantees money refund only for products bought from sellers with Quality Guarantee status. However every seller on CGTrader is responsible for supporting customers and is liable for refunding if product has evident problems or was mistakenly described by the author.
If money was refunded, you are legally bound to destroy all copies of purchased product files without the right to keep or use them.